Yabble

Thanks so much for sharing feedback on your most recent online shop at New World.

Was the New World store that you last did an online shop at in the North or South Island?

North Island

South Island

Please answer the following questions based on your LAST ONLINE SHOP at {Store of Last Trans}.

Thinking about your last online shop at {Store of Last Trans}, was this shop…

Thinking about your last online shop at {Store of Last Trans}, what did you like? Did anything stand out in a positive way for you?

Thinking about your last online shop at {Store of Last Trans}, what did you dislike? Did anything stand out in a negative way for you?

Now thinking about booking a slot at {Store of Last Trans}, how would you rate New World on…?

Now thinking about your last online shop at {Store of Last Trans}, how would you rate New World on…?

Now thinking about when you were searching for products at {Store of Last Trans}, how would you rate New World on…?

Now thinking about the products at {Store of Last Trans}, how would you rate New World on…?

Now thinking about the prices at {Store of Last Trans}, how would you rate New World on…?

Now thinking about receiving products from {Store of Last Trans}, how would you rate New World on…?

Thinking about your last online shop at {Store of Last Trans}, how would you rate New World on…?

Which of the following fresh foods did you buy on your last shop from {Store of Last Trans}?

Which of the following online stores, if any, have you bought groceries from in the last 4 weeks?

Please select all that apply.

Finally, we have a few questions about you.

What GENDER are you?

Which one of the following AGE groups do you currently fall into?

Which one of the below best describes your HOUSEHOLD?

From time to time, we follow up with customers to get a better understanding of the feedback they have provided in this survey. Do you give permission for Foodstuffs / the {Store of Last Trans} store to contact you?.

Would you like to enter our prize draw? Every month we are giving away 1 x $500 New World Gift Card.

Thanks so much for your feedback today.

If you like giving feedback, then please join our New World Let’s Talk Community.

New World Let’s Talk is our home for getting your feedback on experiences, products, and new concepts together with you. By joining Let's Talk you’ll be invited to take part in online surveys from time to time. You'll help create a better shopping experience, plus have the chance to WIN New World vouchers each time you provide feedback.

Would you like to join? You will be re-directed to the join page once your survey is submitted.

Having the timeslot you want to book available

Suggesting products that are relevant to you

Making it easy to see/find products that are on special

Having the range of products online that you would expect to find if you shopped in-store

Website / App is easy to navigate

Having a good range of house/store brands

Having detailed product descriptions and information available

Having a range of products that caters for different dietary needs (allergies, intolerances, lifestyle choices) - e.g. gluten free, dairy free, nut free, vegan friendly etc

Having a good range of meals that are ready to eat, heat, or cook

Having a good range of authentic international ingredients available to choose from

Having fair and competitive prices on everyday items

Having good specials, deals or price discounts on products you want to buy

Having fair/competitive prices on ready to eat/heat/cook meals

Having quality products that are good value for money

Providing suitable substitutions

Ensuring the goods that you received were good quality and in a good condition

Making sure that you got all the items you asked for in your shop and in the right quantities

Problems are easily and quickly solved

Having a friendly and helpful team